Our customers seek more than purely transactional interactions – and this matters to us, too. While quality products and on-time delivery should serve as an end-goal for any EMS provider, we believe that too few focus on the relationships it takes to get those results. Fusion’s dual focus on product and people is one of the ways we’re humanizing and creating a better EMS industry.
With these philosophies in mind, we’ve created a collaborative support system for our customers throughout every step of our process – we actively invest in teamwork, sharing resources, and understanding what makes you tick.
Is this a big investment? Yes. Is it worth it? We certainly think so.
Here’s how we create mutual wins:
At Fusion, we obsess about the details so you don’t have to.
Our hands-on process involves material management support, continuous improvement, and robust process control so nothing will slip through the cracks. Our team is equipped with a Six Sigma Black Belt Quality Manager who integrates DMAIC principles and Lean Sigma processes into all levels of production.
What does this mean for you? Fusion’s practices are built by the best standards and tools in the industry – so you can feel confident about every strategy, every time.
Flawless products and on-time delivery are key to success – but at Fusion, relationships are truly where the magic happens. Our company was built by strong bonds between people, so we don’t consider a program as a win unless our client has felt supported every step of the way. Here’s how:
We pride ourselves in proactive and responsive communication – if you need us, we want to be there for you. This means that we acknowledge receipt of correspondence within an hour, reply within the hour if possible (and commit to end of day at the latest), and are always happy to answer your questions.
Fusion doesn’t have cookie-cutter customers – so we treat each partnership with the customization it deserves. We strive to understand the nuances of your business and goals, and we design programs based on these details. Best of all, our processes are flexible in order to accommodate your needs.
We go beyond a transactional relationship with our customers – we’ll actively look for ways to solve problems and improve your production strategy. Not only do we act as a resource as problems arise, but we pride ourselves in proactively addressing gaps and red flags to resolve issues before they occur.
We’ve found that our most successful partnerships have the ability to grow and change over time (in fact, transformation is key to Fusion’s journey). Whether your business requires expanded production capacity or innovative ideas for improvement, we strive to be scalable and help each other win.
With our unique dual focus on products and people, you can feel confident about choosing Fusion. Together, we’re better.
Learn what it means to work with Fusion.